Notice #151069
Fixing

Testing

Began: Duration:

We have identified the problem

We've had reports that [one simple sentence which details what has happened and the impact to users].

We're currently investigating the issue [alongside our third party supplier] and will update this post with progress.

Affected by this issue? Login to the Help4U Self-Service Portal (help4u.dundee.ac.uk), click on the relevant 'Broad service disruption', then select 'I am affected by this disruption'.

Notice #217991
Investigating

e.g. Password change portal offline / Wifi patchy at in Tower Building

Began: Duration:

We've had reports that [one simple sentence which details what has happened and the impact to users].

We're currently investigating the issue [alongside our third party supplier] and will update this post with progress.

  • My Dundee and learning tools
    • Blackboard (My Dundee)
    • Collaborate Ultra
    • ExamOnline
    • MedBlogs
    • Moodle
    • Questionmark OnDemand
    • Turnitin
  • Wifi and wired network
    • eduroam wifi
    • Wired network
    • _TheCloud
    • StudentResidences
  • eVision
  • Telephones
  • Library systems
    • Library search
    • Entrance gates
  • Identity, passwords, and login
    • Password change portal
    • Single sign-on (Azure AD)
    • Life Sciences AD
  • Desktops
    • Staff desktop (Windows 7)
    • Staff desktop (Windows 10)
    • Student desktop (Windows 10)
    • Managed Mac (Casper) desktop
  • Email

    Your @dundee.ac.uk email via Office 365

  • Business administration systems
    • SITS
    • P3
    • iGRasp
    • Aspire (OPD)
  • Mobile
    • UoD App

      Previously called Campus M

  • Printing
    • pay2print
    • Network printers in staff offices
  • Research systems
    • Discovery portal
  • High Performance Compute (HPC) Cluster
  • Storage and files
    • Box
    • OneDrive
    • H:\
    • Research file store
    • S:\
  • Websites
    • T4 content management system
    • Drupal Aegir CMS
    • WordPress blog network
  • Virtual Private Network (VPN)
  • Timetabling and room bookings
    • LibCal (Library room bookings)
    • timetable.dundee.ac.uk
    • Resource Booker
  • Web Services

    Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.

    • UoD App

      Previously known as Library App, Mobile App, CampusM

  • Help4U

    IT support services available through Help4U, including self-service, Tayla and Live Chat.

    • Self-Service Portal

      The Help4U portal for accessing IT support, guidance and logging support requests.

    • TOPdesk Operator Console

      The system used by DTS staff to manage and respond to IT support requests.

    • Tayla Chatbot

      Tayla, our AI-powered IT support assistant, providing help and guidance 24/7.

    • Tayla Live Chat

      Live Chat with a member of the DTS Service Desk team during available support hours.

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